Privacy Policy

1. Introduction & Scope

M-Tejada Maintenance LLC ("we," "our," or "us") provides top-tier commercial cleaning, janitorial, and specialized facility maintenance services throughout the State of Connecticut. We are deeply committed to protecting the privacy, confidentiality, and security of the personal and business information you share with us.

This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or submit an inquiry through our commercial service request forms.

2. Information We Collect

We believe in data minimization. We only collect the specific information that you voluntarily submit to us via our online quote request and contact forms, including:

• Contact Information: Full name, business or personal email address, and telephone number.
• Service & Facility Details: Preferred date and time for facility walkthroughs or consultations, approximate square footage or area size, specific services requested (such as floor stripping and waxing, carpet cleaning, window cleaning, restroom deep cleaning, power washing, or janitorial upkeep), and any project notes or specifications you include in your message.
• Billing & Commercial Information: Information required for invoicing, service agreements, and commercial payment processing when entering into a service contract.

3. How We Use Your Information

The information we collect is strictly used for legitimate business operations and commercial fulfillment, including:

• Generating Estimates: Calculating customized, competitive commercial proposals and service estimates based on your facility requirements.
• Scheduling Walkthroughs: Coordinating on-site visits, assessments, and recurring maintenance schedules.
• Commercial Transactions: Processing invoices, payment administration, and maintaining commercial service agreements.
• Direct Customer Support: Communicating directly with you regarding your service inquiries, operational updates, and emergency maintenance requests.

4. No Sale or Unauthorized Sharing of Personal Data

We do not sell, rent, trade, or monetize your personal or business information under any circumstances.

Your data is never shared with third-party advertisers, data brokers, or marketing networks. We only disclose information to trusted technical service providers (such as secure email delivery infrastructure, payment processors, and web hosting) that are strictly necessary to conduct our business transactions and provide our cleaning services, and who are contractually bound to keep your information confidential and secure.

5. Cookies & Tracking Technologies

Our website is engineered with a privacy-first approach:

• No Advertising Trackers: We do not deploy third-party advertising cookies, behavioral tracking pixels (such as Facebook Pixel), or cross-site tracking tools.
• Strictly Necessary Technical Safeguards: We employ privacy-respecting security technologies, including Cloudflare Turnstile, solely to protect our contact forms from automated spam, brute-force attacks, and malicious bot traffic. These tools verify human interaction without tracking your browsing habits across other sites.
• You can configure your web browser to refuse cookies or alert you when cookies are sent; however, essential site security features will continue to operate normally.

6. Data Security & Retention

We implement robust physical, technical, and administrative safeguards to protect your submitted information against unauthorized access, loss, alteration, or disclosure. All data transmitted through our website is encrypted in transit using industry-standard Transport Layer Security (TLS/HTTPS).

We retain your contact and transaction information only for as long as necessary to fulfill your quote request, perform active commercial contracts, resolve disputes, and comply with applicable tax, legal, and regulatory requirements in the State of Connecticut.

7. Your Connecticut Privacy Rights (CTDPA)

In compliance with applicable privacy regulations, including the Connecticut Data Privacy Act (CTDPA), clients and website visitors have the right to:

• Request confirmation of whether we process your personal data.
• Access, review, or request a copy of the personal information you have provided to us.
• Request corrections to any inaccurate or incomplete personal data.
• Request the deletion of your personal information, subject to applicable legal and commercial record-keeping obligations.
• Opt out of any non-essential commercial communications at any time.

To exercise any of these rights, please contact us directly using the information provided below.

8. Updates to This Policy

We may update this Privacy Policy periodically to reflect enhancements in our practices or changes in applicable laws. Any revisions will be posted on this page with an updated effective date.